Privacy Policy

Who we are

iTechies Marketing (the “Platform”, “we”, “us”) is a marketing and social-media management platform operated by CMHCM Enterprise, a business registered in Malaysia (Registration No. 201703351229 (PG0430509-K)), at 29, Lorong Segar 11, Taman Segar, Butterworth, Pulau Pinang 13400, Malaysia. We help our business clients manage their Facebook Pages, Instagram accounts, WhatsApp and Messenger conversations, and advertising accounts. This policy explains what data we handle and how, in line with Malaysia’s Personal Data Protection Act 2010 (PDPA) and the requirements of the platforms we integrate with.

What data we access and process

When a client authorizes the Platform, and only with their explicit permission granted through the relevant platform’s official login, we may access and process:

• Facebook & Instagram: Page and account details, posts and content, comments and messages, audience insights, and advertising account data (campaigns, spend, performance metrics).
• WhatsApp & Messenger: business conversations and contact details, solely to help our client respond to and manage their own customers.
• Account & contact data: the name, email, and business details of the client who authorizes the Platform.

We access this data on behalf of our client, who is the owner and controller of their own accounts and audiences. We do not access personal accounts or data we have not been authorized to manage.

How we use it

• To publish, schedule, and manage content on our client’s accounts.
• To create, run, and report on advertising campaigns for our client.
• To help our client respond to messages and comments from their audience.
• To generate analytics and performance reports for our client.

We use platform data only to provide these services to the authorizing client. We do not sell personal data, and we do not use it for our own advertising or profiling.

How we store and protect it

Data is stored securely and access is restricted to the personnel and systems needed to deliver the service. We apply reasonable technical and organizational safeguards. Where we rely on third-party infrastructure (such as hosting and the platform APIs themselves), we use providers that maintain their own security and confidentiality obligations. No method of transmission or storage is 100% secure, but we work to keep data protected.

How long we keep it

We retain data only as long as needed to provide the service to the client, or as required by law. When a client ends the engagement or removes the Platform’s access, we delete or de-identify the associated data — see Data Deletion.

Your rights (PDPA 2010)

Under the PDPA, individuals may request to access, correct, or delete their personal data, or withdraw consent to its processing. Because we act on behalf of our clients, requests relating to a specific business’s audience are directed to that business as the data owner; we will assist them in fulfilling such requests. To exercise a right or ask a question, email [email protected].

Data deletion

You can request deletion of your data at any time. Full instructions are on our Data Deletion page.

Third-party platforms

The Platform integrates with Meta Platforms (Facebook, Instagram, WhatsApp, Messenger) and their advertising services. Your use of those platforms is also governed by their own terms and privacy policies. We handle their data in accordance with their platform policies.

Changes

We may update this policy. The “last updated” date above reflects the current version.

Contact

Questions about this policy or your data? Email [email protected], or write to CMHCM Enterprise, 29, Lorong Segar 11, Taman Segar, Butterworth, Pulau Pinang 13400, Malaysia.

See also our Terms of Service and Data Deletion instructions. Website visitors: see our website privacy policy.